SF Case Assistant — Privacy Policy
Last updated: 5 November 2026
Summary: This extension does not collect, transmit, or sell any personal data. It makes no network requests of any kind. Everything it reads stays on your device.
What it accesses
The extension runs only on Salesforce Lightning pages (*.lightning.force.com). To do
its job it reads Case field values shown on the page (owner, status, and configured key fields). This
information is used solely, in real time, to generate the text prefilled into the Case Comment composer
and the new Case form.
What it stores
The extension stores your comment templates and preferences in Chrome's extension storage (synced to your Google account by Chrome if sync is enabled), and stores the URL of the last Case you viewed plus a per-page on/off state locally. No Case data or field values are persisted.
What it transmits
Nothing. The extension makes no network requests — not to the developer, not to any third party, and not to Salesforce. It only reads and writes the page you are already viewing.
Sharing
We do not sell or share any data. We have no servers and receive no data from the extension.